We would love to chat so please request a callback from our expert team. Lines open Mon-Fri 8am-7pm, Sat-Sun 9am-5.30pm.
0330 037 6958Request a callSearchFind your branch
Home Care ServicesCondition-led CareEveryday CareCost of CareJobsAbout UsHelp & Advice
CQC & CIW RegulatedRated Excellent on TrustpilotReceive care in 24 hoursIndustry leading carer training
Helping Hands Home Care › Nursing Care › Complex care at home
SameHeader, navigation and trust strip are unchanged and sit outside the scope of this page. The logo here is a stand-in wordmark so the file stays self-contained.
H1
Complex care at home
ChangedBefore publishing: arrange a fresh clinical review. The current review is dated July 25, 2024.
Hero image (unchanged)
Excellent ★★★★★5,250+ reviews on★Trustpilot
☎ 0330 037 6958Contact us
New: trust bar and CTAs
Draft copy for Content to finalise
Complex care is specialist, nurse-led support at home for people living with long-term, progressive or high-dependency conditions, such as MND, MS, Parkinson's, stroke or brain injury. It can include clinical tasks like PEG feeding, catheter and stoma care, carried out by carers trained and overseen by our nursing team.
ChangedH1 kept, with 'Home' moved to sentence case to match the site. New Trustpilot trust bar and call and contact buttons on the hero, so the rating and contact options are visible without scrolling. New short intro gives the definition straight under the H1.
H2
What is complex care?
SameComplex care is person-centred support for someone living with a chronic condition.
Complex care is a type of healthcare and support given to people who have chronic or long-term health conditions who need extra help to manage their symptoms and daily tasks. Examples include neurological disorders, disabilities, injuries, and sometimes the use of feeding tubes. Complex care differs from general domiciliary care because it usually involves medical intervention of some sort, and can also be provided if someone requires nursing care.
Image (unchanged)
Call us to find out more about complex care0330 037 6958Request a callbackCTA band, not a heading
SameKept as it is.
H2
Who is complex care for?
SameAnyone living with a long-term, progressive illness or injury can benefit from complex care. Overseen by our team of clinical nurses with years of medical experience and expertise, complex care needs encompass a wide range of health conditions and healthcare services.
Some of the conditions Helping Hands can support with: Label, not a heading
StrokeMotor Neurone DiseaseGastrostomy careAcquired brain injurySpinal cord injuryMultiple SclerosisParkinson'sHuntington'sCatheter, bowel, stoma care
SameKept, including the condition links, which are the page's strongest internal links to the condition pages.
H2
What types of complex care do we offer?
ChangedWe offer a range of complex care services to suit your personal needs. Our packages of care are completely individual to you, which means they're flexible and can adapt around your changing needs too.
H3
Visiting care
From 30 minutes a week to several visits a day.
Bulleted list, was three H6s
- Keep your own routine
- Flexible support
- Companionship and care
H3
Live-in care
24/7 support from a dedicated carer who lives with you in your home.
Bulleted list, was three H6s
- Handpicked carers
- Complex needs and conditions
- Peace of mind
H3
Respite care
Short-term support after a hospital stay, or if your usual carer needs a break.
Bulleted list, was three H6s
- Help getting back on your feet
- Cover for regular carers
- Emergency care
Call today to arrange complex care0330 037 6958Request a callbackCTA band, not a heading
ChangedPromoted from H3 to H2. The three services move from H5 to H3 and their H6 points become bulleted lists (each bullet keeps its supporting sentence on the live build). Copy unchanged.
H2
What goes into a complex support plan?
SameA complex care support plan will include all of the details relating to an individual's health care needs, including any diagnosis that they may have, and the treatment required. Written in first person, a support plan is centred around the individual and their wishes, and will include important information such as their next of kin and other medical professionals involved in their care.
SameKept as it is.
H2
What are the key features of complex care?
ChangedComplex care from Helping Hands has many features that make it stand out.
H3
Nurse-led care packages
ChangedThey'll ensure that your carers have all the skills they need to fully support you.
New detail, draft for Content
Every complex care plan is overseen by
Role that writes and signs off care plans: client to confirm. Helping Hands is CQC registered for the Treatment of disease, disorder or injury (TDDI), and our nursing team holds
Clinical qualifications and registrations held: client to confirm. They train your carers in the specific clinical tasks your plan needs and review the plan
Review frequency: client to confirm.
H3
One-to-one support
Your visiting or live-in carer will be there just for you, meaning you get to know them well.
H3
Person-centred care
You always remain in charge of your care, meaning you control your own life. We'll respect your autonomy.
ChangedH5s promoted to H3s and the heading moved to sentence case. The nurse-led point is expanded, as recommended, to say who oversees care plans and what qualifications the team holds. This is the clearest expertise signal on a YMYL page. The TDDI registration is already stated on the live-in page.
H2
The difference between complex care and home care
ChangedFinding the right care provider for your family can take time, but one thing is for certain: if your loved one wants to remain at home, they can. Live-in care from Helping Hands serves as a viable alternative to residential care, and here's why:
Bulleted list, was five H6s in a comparison table
- You can remain in the comfort of your own home
- You have full control over your meal times and preferences
- One-to-one, 24-hour care from your own dedicated carer
- You can continue with your preferred lifestyle and routines
- Your friends and family can visit as much as they like
ChangedPromoted from H3 to H2 and the five H6 points turned into a bulleted list. Copy unchanged.
H2
Fully regulated visiting and live-in care
ChangedH6 Visiting and Live in Care (repeats the H2)
We are a fully regulated home care provider, closely monitored by the Care Quality Commission.
Bulleted list, was four H6s
- Independent inspections: regular inspections, including unannounced visits
- Fully vetted carers: all necessary checks are carried out before we employ someone
- Consistently meet high standards of care: safe, effective, caring, responsive and well-led
- Guaranteed training and development: trained to nationally recognised standards
ChangedPromoted from H3 to H2. The H6 that repeats the heading is removed and the four H6 points become a bulleted list.
H2
Complex home care from Helping Hands
SameWith over 35 years of home care experience, you can trust us to deliver expert support. At Helping Hands, we've been delivering person-centred home care since 1989. In that time, we've helped tens of thousands of people to continue living independently, comfortably and securely at home.
SameKept as it is.
H2
Here are some of the things our customers love about our home care
ChangedH3
One-to-one support
You'll get one-to-one support from a dedicated carer
H3
Care on your own terms
A package of care fully tailored to your personal needs and wishes
H3
See friends and family
We support you to see loved ones whenever you wish
H3
Expertly-trained carers
We take responsibility for training all of our carers to a very high standard
ChangedH5s promoted to H3s. Copy unchanged; the trailing colon comes off the heading.
H2
How long can I have complex care for?
SameThe length of your complex care will vary depending on your personal situation, whether you've just come out of hospital and need care for weeks or months, or if you have a complex condition that you've lived with since birth.
Amazing carers, delivering quality care
Banner, was H5Glassdoor badge + "Interested in starting an exciting new career in care?" jobs link
SameCopy kept. The carers banner beneath it becomes styled text rather than a heading.
H2
How much does complex care cost?
NewDraft copy for Content to finalise
The cost of complex care depends on the level of clinical support you need, how many hours of care are involved and whether care is visiting or live-in. We'll give you a clear quote after your free assessment, with no hidden charges.
Indicative cost: 'From' price or typical range: client to confirm
Many people receiving complex care have some or all of it funded by the NHS (see below).
NewNew cost section, as recommended. No figures stated until Helping Hands confirms them. It leads into funding because, for complex care, funding is often the more important question for families.
H2
How is complex care funded?
NewDraft copy for Content to finalise and check for Wales
H3
NHS Continuing Healthcare
If your care needs are mainly health needs, you may qualify for NHS Continuing Healthcare. You are assessed by the NHS and, if eligible, it pays for your care in full, including care at home.
H3
Personal health budgets
A personal health budget is an amount of money agreed with your local NHS team to meet your health needs. It can give you more choice and control, including choosing who provides your care.
H3
Joint funding
Where your needs are partly health and partly social care, the NHS and your local council may share the cost of your care package.
Read our funding options guide for more detail.
NewNew funding section covering NHS Continuing Healthcare, personal health budgets and joint funding, as recommended. These are the routes most relevant to complex care, so this section is intentionally different from the funding copy on the other two pages.
H2
Read some of our customer stories
ChangedFind out more about how our brilliant carers are supporting two of our wonderful customers, Molly and Martin, to continue living independent, happy and fulfilling lives.
H3
Molly
Parkinson's care customer
Read Molly's story (expands)
H3
Martin
Live-in care customer
Read Martin's story (expands)
"3 simple steps... Your care journey in" Label, was H5
ChangedEach name appears twice as a heading on the live page; the duplicate in the expanded story becomes plain text. The '3 simple steps' label above the next section is no longer a heading.
H2
How to arrange complex care at home
Changed
H3
Speak to our team
Our friendly, knowledgeable team can answer your questions and talk you through your options. We are available 7 days a week.
H3
Book a free care assessment
Your local Helping Hands care manager will visit you to understand your needs and preferences and discuss how we can help. We can visit you at home, in hospital or even a care home.
H3
Confirm your care package
We create a tailored care plan for you to review. Once you've agreed the plan, we can organise care in as little as 24 hours.
Call our friendly team to arrange complex care0330 037 6958Request a callbackCTA band, not a heading
ChangedPromoted from H3 to H2, so the three steps sit beneath it as H3s. Copy unchanged.
H2
Complex care FAQs
ChangedWhat is complex care?
Complex care is a specialist form of support available to those with a chronic or long-term health condition, who require extra assistance to manage their symptoms and complete day-to-day activities. Complex care can be provided either at home or in a residential nursing home, depending on the patient's preference.
Can complex care be provided at home?
Yes, complex care can be provided at home for people with high-dependency or specialist nursing needs. This includes support for conditions such as acquired brain injuries, tracheostomy care, ventilator dependence and complex dementia, delivered by specialist carers and nurses in a familiar home environment rather than a hospital or care home.
What is complex care in nursing?
A complex care nurse leads a tailored package of care delivered by a team of carers to patients with significant, long-term and complex healthcare issues, such as chronic illness or a neurological condition.
What conditions require complex care?
Complex care is typically required for people with high-dependency or specialist nursing needs that go beyond standard home care. Conditions that commonly require complex care include acquired brain injuries, spinal cord injuries, stroke, advanced dementia, Parkinson's disease, motor neurone disease, tracheostomy care, ventilator dependence and PEG feeding support. Complex care may also be needed following major surgery or a prolonged hospital stay, where clinical-level support is required at home during recovery.
What needs are considered complex?
Any long-term, progressive illness or injury is generally considered to be a complex need, including mental illnesses. Our carers are fully trained to support people with a wide range of complex care needs.
How can I arrange complex care?
You can arrange complex care today by calling our friendly customer support team. They're available seven days a week, and are always happy to help out with any queries. You can also contact us using the form on our website, where you can arrange a callback from our team at your convenience. Once you've chatted to our customer support team, they'll arrange a convenient time for your local care manager to visit you at home and provide you with a care assessment. Once we've ascertained your care needs and any preferences you may have, we'll prepare a care plan that gives you just the right type and level of care that you require to continue living independently, confidently and comfortably in the home that you love.
ChangedPromoted from H3 to H2. All six FAQs kept. FAQPage schema to be added by Dev (see Schema tab).
Page reviewed by
ChangedPage reviewed by Clinical reviewer for the fresh review Kathryn Mahon, Regional Clinical Lead, on New review date July 25, 2024.
How we wrote this page: this page has been produced referencing key insights and data from external experts, trusted medical sources and our team of in-house specialists.
ChangedExisting reviewer block kept, but the review is over two years old. A fresh clinical review is needed before publishing, particularly as the page now adds funding and clinical qualification detail. Kathryn Mahon may carry out the new review; that is for Helping Hands to decide.
Related pages (unchanged): MND care · Private nurses · Stroke care · Meet our nursing team · What is nursing care? · Parkinson's care · Stoma care